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Integrating your Yeastar P-Series Cloud PBX and CRM Software can save you time and money and boost productivity by removing silos and time-consuming administration

The latest edition of the Yeastar P-Series Cloud PBX easily integrates with multiple software applications, including Zoho CRM, Zoho Desk, Microsoft Teams, Salesforce, Bitrix, Sugar CRM, and more!

Yeastar P-Series Cloud PBX integrates with WhatsApp, Facebook Messenger, SMS Messaging,

and MySMS 

With this integration you will have access to call features directly within your favourite CRM

• Click-To-Call: Boost productivity by instantly dialing leads and contacts right from your CRM.
• Call Analytics: Measure and keep track of your team's performance and automatically sync your call data with your CRM.
• Call Logging: Improved productivity and efficiency by eliminating manual call logging and manage your call statistics.
• Wallboard: For agents and supervisors to intuitively monitor agent & queue activities in real time and quickly identify any possible issues.

No matter which window or tab you're working in, the PBX extension will notify you of an incoming call by automatically bringing up the contact's profile on the web browser when users receive an inbound call (with their Linkus Web Client logged in) from a CRM contact.

This allows users to quickly access the previous interactions and customer demographics of the caller and get more prepared to answer the incoming call.

View real-time display of incoming calls, agent status and other queue-related statistics to help you efficiently handle the calls.

• View call statistics of each queue and each agent.
• Change agent status in the queue, including login, logout, pause, and un-pause.

Here are a few ways to manage queued calls:

• Call distribution: Redirect incoming calls and transfer calls.
• Call connection: Pick up ringing calls and hang up calls.
• Call monitoring: Listen in to a call, and call whispering.

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